BFSI

Banking - Finances - Insurance

Confidently lead in exploring potential, pioneering digital transformation

BFSI BFSI
Proud to be trusted by 80+ BFSI businesses
01
Diverse solutions to meet industry requirements
We provide a diverse ecosystem of solutions to meet many operations for the Finance - Banking industry such as digitalization system, loan origination, CRM, open banking, LOS system, app system upgrade... and software outsourcing services to meet industry operations.
02
Reasonable cost
"Made in Vietnam" solution along with abundant human resources and professional expertise ensures optimal cost investment for projects.
03
Experience deploying 80+ BFSI enterprises
Accompanying 80+ BFSI businesses gives us the ability to deeply understand the industry and be ready to build and provide suitable software solutions for your business.

Our Clients

Find the right solution for your business
01
WOWCRM - Customer relationship management
GMO Runsystem

WOWCRM is customer relationship management software, specially designed for the BFSI industry, helping to optimize customer care processes and increase business efficiency.

  • Customer 360: Provides a comprehensive view of customers, including transaction history, financial behavior, and contact information, helping sales teams better grasp business opportunities.
  • Process automation: Automate tasks such as sending emails, reminders, and scheduling care, reducing errors and increasing productivity.
    Smart customer segmentation: Analyze and classify customers based on data, supporting the implementation of effective personalized campaigns.
GMO Runsystem
WOWCRM - Customer relationship management

WOWCRM is customer relationship management software, specially designed for the BFSI industry, helping to optimize customer care processes and increase business efficiency.

  • Customer 360: Provides a comprehensive view of customers, including transaction history, financial behavior, and contact information, helping sales teams better grasp business opportunities.
  • Process automation: Automate tasks such as sending emails, reminders, and scheduling care, reducing errors and increasing productivity.
    Smart customer segmentation: Analyze and classify customers based on data, supporting the implementation of effective personalized campaigns.
02
OCR Studio - Document digitization and automation
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OCR Studio is an optical character recognition solution that helps digitize and extract data from paper documents, images or PDFs, meeting the need for fast digitization in the banking and finance industry.

  • Automatic document processing: Quickly digitize documents such as loan applications, CCCDs, invoices and contracts, reducing manual data entry time.
  • Handwriting recognition: AI technology supports handwriting recognition on specific documents, such as bank forms or credit contracts.
    Ensure high accuracy: Automatically detect and correct data errors, improving output quality.
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OCR Studio - Document digitization and automation

OCR Studio is an optical character recognition solution that helps digitize and extract data from paper documents, images or PDFs, meeting the need for fast digitization in the banking and finance industry.

  • Automatic document processing: Quickly digitize documents such as loan applications, CCCDs, invoices and contracts, reducing manual data entry time.
  • Handwriting recognition: AI technology supports handwriting recognition on specific documents, such as bank forms or credit contracts.
    Ensure high accuracy: Automatically detect and correct data errors, improving output quality.
03
Smart Loan - Automate the loan process
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Smart Loan is a technology solution that automates the loan process, from application receipt to approval, helping banks and financial institutions optimize operations.

  • Smart credit analysis: Assess credit risk based on customer data from multiple sources, improving accuracy.
  • Shorten processing time: Automated processes help reduce review time from days to hours.
  • Transparency and accuracy: Send real-time notifications about application status, increasing trust with customers.
     
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Smart Loan - Automate the loan process

Smart Loan is a technology solution that automates the loan process, from application receipt to approval, helping banks and financial institutions optimize operations.

  • Smart credit analysis: Assess credit risk based on customer data from multiple sources, improving accuracy.
  • Shorten processing time: Automated processes help reduce review time from days to hours.
  • Transparency and accuracy: Send real-time notifications about application status, increasing trust with customers.
     
04
SmartKYC - Online customer identification
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SmartKYC is an online customer identification solution, applying AI and Machine Learning, ensuring safety for financial transactions.

  • Instant identity authentication: Match customer images with identification documents in seconds.
  • Prevent fraud: Detect identity or document fraud, ensuring safe transactions.
  • Comply with KYC and AML regulations: Meet legal requirements and reduce the risk of administrative fines.
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SmartKYC - Online customer identification

SmartKYC is an online customer identification solution, applying AI and Machine Learning, ensuring safety for financial transactions.

  • Instant identity authentication: Match customer images with identification documents in seconds.
  • Prevent fraud: Detect identity or document fraud, ensuring safe transactions.
  • Comply with KYC and AML regulations: Meet legal requirements and reduce the risk of administrative fines.
05
Authenticate Citizen Card with eID chip
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The eID solution allows customer authentication through chip-embedded CCCD, ensuring high speed and accuracy.

  • Instant data extraction: Read and analyze information from the CCCD chip in just a few seconds.
  • Anti-counterfeit: Use advanced identification technology to detect fake documents.
  • Enhance transaction security: Ensure safety in banking and financial transactions.
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Authenticate Citizen Card with eID chip

The eID solution allows customer authentication through chip-embedded CCCD, ensuring high speed and accuracy.

  • Instant data extraction: Read and analyze information from the CCCD chip in just a few seconds.
  • Anti-counterfeit: Use advanced identification technology to detect fake documents.
  • Enhance transaction security: Ensure safety in banking and financial transactions.
06
RUNERP - Enterprise Resource Planning
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RUNERP is a comprehensive management software that helps BFSI organizations effectively manage their financial and operational activities.

  • Financial management: Track expenses, manage cash flow and prepare accurate financial reports.
  • Optimize operations: Support management of human resources, assets and work processes.
  • Integrate real-time reporting: Help leaders make quick decisions based on accurate information.
     
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RUNERP - Enterprise Resource Planning

RUNERP is a comprehensive management software that helps BFSI organizations effectively manage their financial and operational activities.

  • Financial management: Track expenses, manage cash flow and prepare accurate financial reports.
  • Optimize operations: Support management of human resources, assets and work processes.
  • Integrate real-time reporting: Help leaders make quick decisions based on accurate information.
     
07
SmartDocs - Digitize and store documents
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SmartDocs is a secure document digitization and storage solution, helping to optimize storage space and increase search efficiency.

  • Digital document management: Systematically digitize contracts, invoices, and financial documents.
  • Smart search: Search documents easily via keywords or categories.
    Data security: Apply modern encryption standards to protect documents.
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SmartDocs - Digitize and store documents

SmartDocs is a secure document digitization and storage solution, helping to optimize storage space and increase search efficiency.

  • Digital document management: Systematically digitize contracts, invoices, and financial documents.
  • Smart search: Search documents easily via keywords or categories.
    Data security: Apply modern encryption standards to protect documents.
08
MiraBOT - Master your data with AI Chatbot
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MiraBOT is an intelligent chatbot that helps automate customer communication for BFSI organizations.

  • 24/7 interaction: Answer customer questions quickly, anytime, anywhere.
    Multi-language support: Integrate language AI, suitable for globalization needs.
  • Flexible integration: Connect with platforms such as websites, social networks or mobile applications.
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MiraBOT - Master your data with AI Chatbot

MiraBOT is an intelligent chatbot that helps automate customer communication for BFSI organizations.

  • 24/7 interaction: Answer customer questions quickly, anytime, anywhere.
    Multi-language support: Integrate language AI, suitable for globalization needs.
  • Flexible integration: Connect with platforms such as websites, social networks or mobile applications.
09
RunAI - Your trusted AI Assistant
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RUNAI is an AI assistant that supports complex tasks in the finance and banking industry.

  • Advanced data analytics: Supports big data analysis to make business forecasts.
  • Optimize internal processes: Automate routine administrative and reporting tasks.
  • Make quick decisions: Provide accurate information to support leaders in strategic direction.
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RunAI - Your trusted AI Assistant

RUNAI is an AI assistant that supports complex tasks in the finance and banking industry.

  • Advanced data analytics: Supports big data analysis to make business forecasts.
  • Optimize internal processes: Automate routine administrative and reporting tasks.
  • Make quick decisions: Provide accurate information to support leaders in strategic direction.
10
AI Easy Content - Mass create content
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AI Easy Content helps automate content creation, suitable for marketing campaigns in the BFSI industry.

  • Create diverse content: From blog posts to emails to ads, it's all personalized.
  • Increase deployment speed: Produce content quickly, meeting real-time marketing needs.
  • Improve SEO efficiency: Optimize keywords and content to increase search rankings.
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AI Easy Content - Mass create content

AI Easy Content helps automate content creation, suitable for marketing campaigns in the BFSI industry.

  • Create diverse content: From blog posts to emails to ads, it's all personalized.
  • Increase deployment speed: Produce content quickly, meeting real-time marketing needs.
  • Improve SEO efficiency: Optimize keywords and content to increase search rankings.
11
SAP
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SAP is a powerful business management system that supports BFSI organizations in comprehensive operational management

  • Comprehensive integration: Supports financial, human resources and operational management from a single platform.
  • Supply chain management: Track and optimize internal and partner supply chains.
  • Personalization by industry BFSI: Flexibly adapts to a financial institution's unique requirements.
     
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SAP

SAP is a powerful business management system that supports BFSI organizations in comprehensive operational management

  • Comprehensive integration: Supports financial, human resources and operational management from a single platform.
  • Supply chain management: Track and optimize internal and partner supply chains.
  • Personalization by industry BFSI: Flexibly adapts to a financial institution's unique requirements.
     
12
IT Outsourcing Services
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IT Outsourcing services provide professional human resources and technology solutions for BFSI organizations.

  • Highly specialized team: Ensure the system operates stably and securely.
  • Cost savings: Reduce costs of recruiting and training internal technology personnel.
  • 24/7 support: Respond quickly to technical support requests.
     
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IT Outsourcing Services

IT Outsourcing services provide professional human resources and technology solutions for BFSI organizations.

  • Highly specialized team: Ensure the system operates stably and securely.
  • Cost savings: Reduce costs of recruiting and training internal technology personnel.
  • 24/7 support: Respond quickly to technical support requests.
     
13
Maintenance & Monitoring
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System maintenance and monitoring services, helping to ensure stability for BFSI industry technology platforms.

  • Real-time monitoring: Continuous monitoring to detect and handle problems early.
  • Periodic maintenance: Ensure the system always operates at high performance.
  • Increase reliability: Minimize the risk of service interruptions in financial transactions.
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Maintenance & Monitoring

System maintenance and monitoring services, helping to ensure stability for BFSI industry technology platforms.

  • Real-time monitoring: Continuous monitoring to detect and handle problems early.
  • Periodic maintenance: Ensure the system always operates at high performance.
  • Increase reliability: Minimize the risk of service interruptions in financial transactions.
14
BPO
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BPO services assist BFSI organizations in optimizing business processes through process outsourcing.

  • Flexible business processing: Supports tasks such as data entry, customer care and document processing.
  • Reduce operating costs: Leverage expertise from third parties to optimize costs.
  • Ensuring service quality: Committed to complying with quality and security standards.
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BPO

BPO services assist BFSI organizations in optimizing business processes through process outsourcing.

  • Flexible business processing: Supports tasks such as data entry, customer care and document processing.
  • Reduce operating costs: Leverage expertise from third parties to optimize costs.
  • Ensuring service quality: Committed to complying with quality and security standards.
15
Cloud Computing
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Cloud Computing provides modern technology infrastructure, helping BFSI quickly transform digitally.

  • Flexible deployment: Provide private, public or hybrid cloud solutions, tailored to each need.
  • Enhanced security: Use modern security and encryption technologies to protect financial data.
  • Reduce infrastructure costs: Reduce investment in physical servers, optimize IT resources.
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Cloud Computing

Cloud Computing provides modern technology infrastructure, helping BFSI quickly transform digitally.

  • Flexible deployment: Provide private, public or hybrid cloud solutions, tailored to each need.
  • Enhanced security: Use modern security and encryption technologies to protect financial data.
  • Reduce infrastructure costs: Reduce investment in physical servers, optimize IT resources.

Client Success Stories

Discover how our customer successfully digitize their businesses with GMO-Z.com RUNSYSTEM

Mr. Ho Van An Head of Insurance Digitization - Cathay Insurance

Along with other digital transformation solutions, SmartOCR supports a faster, more accurate, and more approved application process. Our staff does not take too much time in processing customer records.

Mr. Khuong Duc Tiep Deputy General Director of An Binh Commercial Joint Stock Bank

We have researched and studied many CRM systems at home and abroad. WOWCRM has made a strong impression on ABBank thanks to its ability to fully meet the needs of use and understand the characteristics of the Finance - Banking industry. A strategic and key project like CRM was implemented very quickly and decisively by both ABBANK and GMO. I think this is not just a normal commercial agreement. It is also the result of collaboration, working together and learning from each other, truly connecting, and not hesitating to work of all project members.

Mr. Tran Duc Thong Co-Founder/CTO Vconomics

On average, each month we have about 15 thousand new KYC requests from users all over the world. Users just need to take a photo of their ID card, passport and face photo. Through AI recognition, it takes about 5-10 seconds to complete the KYC process and be ready to use Vconomics services

Mr. Shih Kai Chun Director of Cathay Life Hanoi branch

Since OCR Studio, the profile registration process is faster, more accurate, customer profiles are quickly approved without taking too much processing time. That helps us increase customer experience and increase the rate of returning customers.

Mr. Khuong Duc Tiep Deputy General Director of An Binh Commercial Joint Stock Bank

ABBank deploys OmniCare with the desire to consolidate and enrich customer data from all online and offline channels, record the entire history of touch points to create a 360-degree customer portrait, deeply analyze data, automatically classify customers, propose and integrate marketing, sales, customer care solutions... Thereby helping ABBank bring the best customer experience and increase customer loyalty.

Mr . Nguyen Truong Tien Director of Shinhan Bank Loan Operations Center

The OCR Studio application is a major turning point that brings positive changes to Shinhan Bank, helping to optimize costs and human resource productivity while increasing customer experience, bringing a competitive advantage to Shinhan Bank in the Vietnamese market.

GMO-Z.com RUNSYSTEM
GMO-Z.com RUNSYSTEM

Featured Projects

SmartOCR upgrades Cathay Life’s insurance process

Overview

With the changing customer behaviors in the digital age, Cathay Insurance recognized the need to adapt to the technology-driven expectations of modern customers. The traditional methods of processing insurance documents and customer records were slower and required significant manual effort, affecting the overall customer experience.

Challenges

With the changing customer behaviors in the digital age, Cathay Insurance recognized the need to adapt to the technology-driven expectations of modern customers. The traditional methods of processing insurance documents and customer records were slower and required significant manual effort, affecting the overall customer experience.

Solutions

Cathay Insurance implemented SmartOCR, a technology capable of automatically identifying and processing customer documents and records. This solution significantly accelerated the insurance service delivery process, increasing the speed by three times compared to previous methods. Additionally, it reduced manual data entry, allowing employees to focus more on customer care and service.

Impact

The application of SmartOCR improved the customer experience by making processes faster and more efficient. The customer retention rate increased significantly, demonstrating the success of this technological shift in enhancing customer satisfaction. Employees were also able to allocate more time to personalized customer service, further contributing to positive customer experiences.

Number of Insurance file processed 50,000+
Effort (manmonth) saved 250+

ABBank grew dramatically with customer relationship management solution WOWCRM

Overview

An Binh Commercial Joint Stock Bank is one of the leading banks in Vietnam, providing comprehensive financial solutions for individual and corporate customers, operating with a customer-centric strategy for all business activities.

Challenges

ABBank has more than 2 million customer data in diverse segments, facing challenges in managing and exploiting customer data to meet customer needs. At the same time, banks also need to optimize sales team management to improve consulting and sales performance.

Solutions

ABBank has cooperated with GMO-Z.com RUNSYSTEM to deploy the WOWCRM Customer Relationship Management system. The system applies new technologies of AI, BigData... to fully meet the bank's professional operations in business and customer data management.

Impact

WOWCRM has helped synchronize more than 2 million customer data, exploiting this data to support consulting and sales activities, helping to improve customer conversion rates. After the project, ABBank also recorded a profit growth of hundreds of billions of dong. The human resources team also improves work efficiency and leaves positive feedback when using the software.

Satisfied Customers with a seamless, personalized experience 88%
Sales conversion rate increased 70%+
Synchronized customer data points 2M+

SmartLoan Implementation at Shinhan Bank – Optimizing Loan Processes and Driving Effective Growth

Overview

Shinhan Bank is one of the largest banks in Vietnam, providing comprehensive financial services, including loans, savings and e-banking services. The bank is constantly striving to improve customer experience and optimize the loan process, meeting the increasing needs of customers in the context of fierce competition.

Challenges

With the increasing demand for loans from customers, Shinhan Bank is facing a suboptimal lending process. Manual steps such as data entry, document checking and loan approval make the process slow and error-prone. Moreover, long loan processing time makes it difficult to maintain customer satisfaction.

Solutions

To overcome these problems, Shinhan Bank decided to deploy SmartLoan software. This software helps automate the lending process, from data entry, application processing to loan approval. SmartLoan integrates customer data and the current banking system, helping to improve work efficiency and increase revenue from loans.

Impact

After implementing SmartLoan, Shinhan Bank has shortened the loan application processing time to just 30 minutes, reducing the loan approval time by 50% compared to the old process. The software helps the bank process 10,000 loan applications/month quickly and accurately. Customers can now receive loan results quickly and with high accuracy, contributing to improving customer experience and maintaining loyalty.

Loan processing time reduces from 2-3 days to 30 minutes
Loan approval time reduction 50%
Record processing capacity 10,000 records/month

OmniCare Empowers ABBank: Optimizing Customer Experience Management (CxM) and Boosting Revenue

Overview

ABBank is one of the largest banks in Vietnam, providing comprehensive financial services and always focusing on improving customer experience to maintain long-term relationships and create sustainable value for customers.

Challenges

ABBank faces the challenge of effectively managing customer experience when having to process large amounts of data from many different channels. Synchronizing customer data from different systems and optimizing sales and customer care processes is an important problem for the bank to be able to increase revenue and retain customers.

Solutions

To solve the above problem, ABBank has deployed OmniCare software - a powerful customer experience management (CxM) solution. OmniCare helps integrate customer data from multiple channels, automate sales and customer care processes, and provide analytical tools to optimize marketing strategies and improve sales performance.

Impact

After implementing OmniCare, ABBank recorded a strong increase in sales conversion rate and customer satisfaction. The software helps optimize marketing campaigns, reduce wasted marketing costs, and improve customer care efficiency, thereby contributing to increased revenue and improved profits.

Inefficient Marketing cost reduced by optimizing marketing campaign and customer data management 47%
Revenue increased by optimizing Sales and Customer service 30%
Transaction processing time reduced 25%

Thien Viet Securities (TVS) Implements SmartKYC for Digital Account Opening

Overview

Thien Viet Securities Joint Stock Company (TVS) is a rapidly developing investment bank in Vietnam, aiming to become a leading financial platform by continuously seeking optimal technology solutions to enhance customer experience and operational efficiency.

Challenges

The surge in stock account opening demand, especially during COVID-19, highlighted the need for digital solutions as traditional methods became difficult. While eKYC became a competitive advantage, it quickly transitioned into a mandatory standard. TVS sought a reliable eKYC provider to digitize the account opening process, ensuring quality service and user experience amidst increasing requests.

Solutions

TVS partnered with GMO-Z.com RUNSYSTEM to implement SmartKYC, an AI-based electronic customer identification solution. SmartKYC offers high accuracy (99% OCR), robust fraud detection (up to 30 signs), resistance to masks/photos/videos, and a Video Call feature to combat fraudulent activities.

Impact

SmartKYC enables TVS customers to open a securities account quickly and conveniently from home within 5 minutes, eliminating the need to visit transaction offices or wait for online request approvals. This optimizes customer experience, reduces operational costs, and improves TVS's work efficiency while minimizing fraudulent activities.

Account opening time reduced to 5 minutes
OCR accuracy rate of ID cards 99%
Fraud detection scenarios count is up to 30

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