BFSI

1. Manual insurance records management
- Before implementing OCRStudio, Cathay Life had to process a large number of paper insurance records, which required employees to spend a lot of time and effort on data entry and document management.
- The manual system caused delays and could lead to information errors, reducing work efficiency and affecting customer satisfaction.
2. Customers had difficulty filling in information
- The process required customers to fill out manual information forms, creating a sense of time-consuming and inconvenient for customers.
- The customer experience was not optimized, leading to increased service abandonment rates and reduced satisfaction.

Digitizing the automatic document recognition process
- CRStudio helps Cathay Life digitize the entire process of recognizing legal documents such as ID cards/CCCDs, driver's licenses, and vehicle registrations from paper documents.
- OCR (Optical Character Recognition) technology allows automatic recognition and data entry into the system without manual intervention, thereby saving time and minimizing errors

1. Increase revenue and work efficiency
- After implementing OCRStudio, Cathay Life increased revenue by optimizing workflows and reducing application processing time.
- Employees no longer have to do manual processing, instead, the software automates the process, allowing employees to focus on higher-value work, such as customer consulting.
2. Improve customer experience
- OCRStudio helps enhance customer experience thanks to a fast, accurate and transparent application opening process. This helps Cathay Life retain customers and increase loyalty from existing customers.

With the increasing demand for loans from customers, Shinhan Bank is facing a suboptimal lending process. Manual steps such as data entry, document checking and loan approval make the process slow and error-prone. Moreover, long loan processing time makes it difficult to maintain customer satisfaction.

To overcome these problems, Shinhan Bank decided to deploy SmartLoan software. This software helps automate the lending process, from data entry, application processing to loan approval. SmartLoan integrates customer data and the current banking system, helping to improve work efficiency and increase revenue from loans.

After implementing SmartLoan, Shinhan Bank has shortened the loan application processing time to just 30 minutes, reducing the loan approval time by 50% compared to the old process. The software helps the bank process 10,000 loan applications/month quickly and accurately. Customers can now receive loan results quickly and with high accuracy, contributing to improving customer experience and maintaining loyalty.

ABBank faces the challenge of effectively managing customer experience when having to process large amounts of data from many different channels. Synchronizing customer data from different systems and optimizing sales and customer care processes is an important problem for the bank to be able to increase revenue and retain customers.

To solve the above problem, ABBank has deployed OmniCare software - a powerful customer experience management (CxM) solution. OmniCare helps integrate customer data from multiple channels, automate sales and customer care processes, and provide analytical tools to optimize marketing strategies and improve sales performance.

After implementing OmniCare, ABBank recorded a strong increase in sales conversion rate and customer satisfaction. The software helps optimize marketing campaigns, reduce wasted marketing costs, and improve customer care efficiency, thereby contributing to increased revenue and improved profits.

The surge in stock account opening demand, especially during COVID-19, highlighted the need for digital solutions as traditional methods became difficult. While eKYC became a competitive advantage, it quickly transitioned into a mandatory standard. TVS sought a reliable eKYC provider to digitize the account opening process, ensuring quality service and user experience amidst increasing requests.

TVS partnered with GMO-Z.com RUNSYSTEM to implement SmartKYC, an AI-based electronic customer identification solution. SmartKYC offers high accuracy (99% OCR), robust fraud detection (up to 30 signs), resistance to masks/photos/videos, and a Video Call feature to combat fraudulent activities.

SmartKYC enables TVS customers to open a securities account quickly and conveniently from home within 5 minutes, eliminating the need to visit transaction offices or wait for online request approvals. This optimizes customer experience, reduces operational costs, and improves TVS's work efficiency while minimizing fraudulent activities.

With the development of the digital economy and the increasing demand for online banking services, PG Bank faces some major challenges in customer identity authentication. The traditional bank account opening process is not only time-consuming but also difficult to ensure security and prone to financial fraud. Customers require a fast, convenient and highly secure solution, however, the old bank account opening process cannot fully meet these needs.

To solve this problem, PG Bank decided to deploy eID service and apply SmartKYC to the account opening process. eID (Electronic Identification) is an electronic identification solution that helps PG Bank authenticate customers' identities quickly and accurately without requiring customers to be physically present at the bank branch. SmartKYC applies facial recognition technology and biometric data, allowing remote verification of customer identities.

The implementation of eID and SmartKYC services has helped PG Bank enhance security and save operating costs. Thanks to automatic authentication and facial recognition, PG Bank minimizes financial fraud and identity theft, while making the account opening process quick and convenient.