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OmniCare
Omni Care is an omnichannel customer relationship management (CXM) platform that enhances seamless, personalized customer experiences, and triples customer loyalty.
Challenges of Businesses
Customer information is scattered across multiple channels and departments, leaving businesses without a comprehensive and in-depth view of customers.
Unable to accurately classify customers, leading to sending messages that are not suitable for the needs and expectations of each target group.
Using mass marketing strategies wastes budget and makes it difficult to reach the right audience.
Lack of ability to analyze and forecast behavior leads to missed opportunities in conversion, up-selling, and cross-selling.
Departments and communication channels are not synchronized, causing disjointed and inconsistent experiences for customers.
Without tools and programs to build and maintain loyalty, businesses lose valuable customers.
Features (USP)
Unify multi-channel, multi-department customer data
All multi-channel, multi-department data is gathered in a single system:
- Easily manage customer information on one platform
- Get a comprehensive 360-degree customer portrait of demographics, psychology, behavior, and interaction history
- Departments coordinate effectively when accurately capturing interaction history and customer journey
- Create personalized experiences for customers
Automatically segment customers according to multiple criteria
Convey the right personalized message to each customer group with:
- AI automatically scores and classifies customers according to multiple criteria
- Manual/semi-manual classification according to needs
Implement differentiated marketing strategies
- Segment customers to implement differentiated marketing campaigns
- Integrate marketing automation to optimize work productivity
- Reduce 47% of wasted mass marketing costs
- Increase conversion rate change thanks to personalized messages
- Measure effectiveness to be able to adjust and optimize in time
Shorten consulting time, increase sales conversion
- Understand customers with 360-degree Customer screen to help Sales provide personalized advice, increase closing rate
- AI automatically analyzes customer data on characteristics and behaviors to help suggest the next actions of customers, automatically recommends products that customers can buy
x64 productivity and efficiency of customer service
- Customer service has full 360-degree customer information: Contact, incident history to help process quickly and accurately
- AI ChatBot provides personalized advice, bringing a natural and flexible interactive experience
- AI Chatbot works 24/7, answering millions of customers at the same time to help improve productivity and consulting efficiency
x3 loyal customers
- Implement loyalty programs with personalized messages
- Predict behavior customer future, thereby implementing up-sales strategies
Client Success Stories
Discover how our customer successfully digitize their businesses with GMO-Z.com RUNSYSTEM
ABBank deploys OmniCare with the desire to consolidate and enrich customer data from all online and offline channels, record the entire history of touch points to create a 360-degree customer portrait, deeply analyze data, automatically classify customers, propose and integrate marketing, sales, customer care solutions... Thereby helping ABBank bring the best customer experience and increase customer loyalty.
Featured Projects
Omni Care – Award-Winning Multi-Channel Customer Interaction Management Solution
Omni Care multi-channel customer interaction management solution was honored at Best Solutions Awards 2023, Prime Solution B2B award.
WOWCRM is deployed in the form of On-Premise & On-Cloud. The system offers many options for businesses, depending on their requirements and financial capabilities.
Omni Care is suitable for all companies with active sales, marketing, or customer care teams and need tools to support these operations.
Omni Care has the ability to integrate and connect with a variety of social networking platforms, chat platforms, call centers in the Vietnamese market, e-commerce platforms, and internal systems of businesses that can provide or need to provide customer data.
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