OmniCare

Enhancing the Superior Omnichannel Customer Experience

Omni Care is an omnichannel customer relationship management (CXM) platform that enhances seamless, personalized customer experiences, and triples customer loyalty.

OmniCare OmniCare

Challenges of Businesses

Disjointed customer data

Customer information is scattered across multiple channels and departments, leaving businesses without a comprehensive and in-depth view of customers.

Difficulty in customer segmentation

Unable to accurately classify customers, leading to sending messages that are not suitable for the needs and expectations of each target group.

High marketing costs, low efficiency

Using mass marketing strategies wastes budget and makes it difficult to reach the right audience.

Unable to predict customer behavior

Lack of ability to analyze and forecast behavior leads to missed opportunities in conversion, up-selling, and cross-selling.

Lack of connection between channels and departments

Departments and communication channels are not synchronized, causing disjointed and inconsistent experiences for customers.

High customer churn

Without tools and programs to build and maintain loyalty, businesses lose valuable customers.

Change the game with Omni Care - Multi-channel customer interaction management

Features (USP)

Unify multi-channel, multi-department customer data

All multi-channel, multi-department data is gathered in a single system:

  • Easily manage customer information on one platform
  • Get a comprehensive 360-degree customer portrait of demographics, psychology, behavior, and interaction history
  • Departments coordinate effectively when accurately capturing interaction history and customer journey
  • Create personalized experiences for customers

Automatically segment customers according to multiple criteria

Convey the right personalized message to each customer group with:

  • AI automatically scores and classifies customers according to multiple criteria
  • Manual/semi-manual classification according to needs

Implement differentiated marketing strategies

  • Segment customers to implement differentiated marketing campaigns
  • Integrate marketing automation to optimize work productivity
  • Reduce 47% of wasted mass marketing costs
  • Increase conversion rate change thanks to personalized messages
  • Measure effectiveness to be able to adjust and optimize in time

Shorten consulting time, increase sales conversion

  • Understand customers with 360-degree Customer screen to help Sales provide personalized advice, increase closing rate
  • AI automatically analyzes customer data on characteristics and behaviors to help suggest the next actions of customers, automatically recommends products that customers can buy

x64 productivity and efficiency of customer service

  • Customer service has full 360-degree customer information: Contact, incident history to help process quickly and accurately
  • AI ChatBot provides personalized advice, bringing a natural and flexible interactive experience
  • AI Chatbot works 24/7, answering millions of customers at the same time to help improve productivity and consulting efficiency

x3 loyal customers

  • Implement loyalty programs with personalized messages
  • Predict behavior customer future, thereby implementing up-sales strategies

Client Success Stories

Discover how our customer successfully digitize their businesses with GMO-Z.com RUNSYSTEM

Mr. Khuong Duc Tiep Deputy General Director of An Binh Commercial Joint Stock Bank

ABBank deploys OmniCare with the desire to consolidate and enrich customer data from all online and offline channels, record the entire history of touch points to create a 360-degree customer portrait, deeply analyze data, automatically classify customers, propose and integrate marketing, sales, customer care solutions... Thereby helping ABBank bring the best customer experience and increase customer loyalty.

GMO-Z.com RUNSYSTEM
GMO-Z.com RUNSYSTEM

Featured Projects

OmniCare Empowers ABBank: Optimizing Customer Experience Management (CxM) and Boosting Revenue

Overview

ABBank is one of the largest banks in Vietnam, providing comprehensive financial services and always focusing on improving customer experience to maintain long-term relationships and create sustainable value for customers.

Challenges

ABBank faces the challenge of effectively managing customer experience when having to process large amounts of data from many different channels. Synchronizing customer data from different systems and optimizing sales and customer care processes is an important problem for the bank to be able to increase revenue and retain customers.

Solutions

To solve the above problem, ABBank has deployed OmniCare software - a powerful customer experience management (CxM) solution. OmniCare helps integrate customer data from multiple channels, automate sales and customer care processes, and provide analytical tools to optimize marketing strategies and improve sales performance.

Impact

After implementing OmniCare, ABBank recorded a strong increase in sales conversion rate and customer satisfaction. The software helps optimize marketing campaigns, reduce wasted marketing costs, and improve customer care efficiency, thereby contributing to increased revenue and improved profits.

Inefficient Marketing cost reduced by optimizing marketing campaign and customer data management 47%
Revenue increased by optimizing Sales and Customer service 30%
Transaction processing time reduced 25%

Omni Care – Award-Winning Multi-Channel Customer Interaction Management Solution

Omni Care multi-channel customer interaction management solution was honored at Best Solutions Awards 2023, Prime Solution B2B award.

OmniCare
Frequently Asked Questions (FAQ)
01
In what Platform can Omni Care be deployed?

WOWCRM is deployed in the form of On-Premise & On-Cloud. The system offers many options for businesses, depending on their requirements and financial capabilities.

WOWCRM is deployed in the form of On-Premise & On-Cloud. The system offers many options for businesses, depending on their requirements and financial capabilities.

02
In which fields is OmniCare suitable?

Omni Care is suitable for all companies with active sales, marketing, or customer care teams and need tools to support these operations.

Omni Care is suitable for all companies with active sales, marketing, or customer care teams and need tools to support these operations.

03
Omni Care's connectivity and integration capabilities?

Omni Care has the ability to integrate and connect with a variety of social networking platforms, chat platforms, call centers in the Vietnamese market, e-commerce platforms, and internal systems of businesses that can provide or need to provide customer data.

Omni Care has the ability to integrate and connect with a variety of social networking platforms, chat platforms, call centers in the Vietnamese market, e-commerce platforms, and internal systems of businesses that can provide or need to provide customer data.

04
How much does it cost to deploy Omni Care?

Please leave your information in the form to receive detailed advice and quotes from our experts.
 

Please leave your information in the form to receive detailed advice and quotes from our experts.